Interactional dynamics of team decision making.

Interactional dynamics of team decision making.

This page is a report and describes results from a Project or Activity.

0
No votes yet

users have rated this content. We would love to have your vote as well. Log in and rate!



A discourse analytic study of operational planning meetings in the petroleum industry Team decision making is becoming a crucial activity in the contemporary workplace as ‘the new work order’ (Gee, Hull, & Lankshear, 1996) increasingly calls for participatory practices and teamwork. This compilation thesis is devoted to the study of interactional dynamics in team decision making, more specifically decision making in the context of operational planning meetings in the petroleum industry. Offshore operations are characterized by high stakes, complex interdependencies, and frequent change. Decision making in operational planning must therefore be geared towards the continuous fluctuations of operations. The meaning and consequences of operational constraints are to a great extent established and negotiated discursively, frequently in meeting settings. The interactional dynamics of this kind of decision making is, in other words, highly relevant for the overall outcome of operational planning and ultimately for efficient and safe petroleum production.
Content

The thesis is a contribution to the sub-­‐field of Applied Linguistics often referred to as ‘applied linguistics of professional practice’ and ‘workplace discourse’: a domain that is concerned with studying language use – text, talk, and multimodal practices – as manifested in real-­‐life workplace situations. The overall research question for the thesis is:

In the context of the operational planning meetings, how do interactional dynamics play a role in team decision making? While decision making has been a key topic in social sciences and organization studies over several decades, discourse studies have to a lesser extent engaged specifically with this topic. Similarly, organization studies dedicated to the theme of decision making have drawn less on discourse analytic findings. Article 1 in this thesis provides a systematic literature review of empirical discourse studies of team decision making. While the reviewed studies provide a rich intake into a range of interactional dynamics, emphasizing situatedness and the emergent nature of team decision-­‐making, the topic warrants further study as the number of studies found was low and the range of empirical sites was limited.

Three empirical studies, primarily based on discourse data, comprise the core of the thesis. Two specific meeting sites in which decision making across boundaries is central have been video recorded: one weekly ‘plan optimization meeting’, in which six different units meet to decide on the prioritization of operational tasks, and one daily ‘morning meeting’, in which onshore and offshore personnel meet via multiple-­‐location videoconference for continuous adjustments of the operational plans. The discourse data is supplemented with ethnographic field work, interviews, and observations.

The first empirical article (article 2), drawing on pragmatics literature of activity types, operationalizes an integrated analytical framework for studying role positioning in team interaction and shows how a dynamic interplay between activity roles and discourse roles opens up participation and allows for a collaborative convergence of expert labor. Based on the same data, article 3 focuses on questions as an interactional resource in decision making and discusses how questions serve a function in driving decision making in this particular activity type. Article 4 studies self-­‐selection of turn in a multiple-­‐location videoconference between onshore and offshore teams. Self-­‐selection is found to be an interactional resource available and utilized by the offshore participants in this mediated setting, and the self-­‐selected turns contribute to updating and securing commitments to future action as well as forecast intentions for future action.

The summary article presents and integrates the findings from these studies as they relate to the overall research question and to the research field as a whole. Together, the empirical studies are contributions to an activity-­‐oriented discourse analytic approach to the investigation of team decision making. The concept of ‘activity type’ and the framework of Activity Analysis allows for capturing both the constraints on allowable contributions represented by the activity types in operational planning as well as the creativity and agency with which participants maneuver within these constraints.

Other key information

102 results
Below, you will find related content (content tagged with same topic(s) as this report)
Content type: Publication

A capability approach to integrated operations

This white paper tries to summarise the first initial thinking on capability development and capability platforms.

4
Content type: Report

Assessment of the Petrobras Telemedicine Project in Santos Basin: The Future of Telemedicine in O&G, Work package 1: Capabilities and Resilience

Assessment of the Petrobras Telemedicine Project in Santos Basin: The Future of Telemedicine in O&G, Work package 1: Capabilities and Resilience

0
Content type: Publication
Content type: Publication

Building resilience into emergency management

Making emergency management more resilient by becoming a part of continuous risk and hazard management

0
Content type: Report

Collective learning as a Principal Mean to Safer and Efficient Drilling

The report evaluates the role of collective learning as a basic capability for improved safety, reliability and productivity in drilling (2013)

0
Content type: Report

Communicating Risk in Planning Activities Distributed in Time

This report describes a standardised maintenance and operations planning process for offshore installations.

0
Content type: Publication

Construction of risk images in the oil and gas production industry

Three categories of risk images: 1) traditional risk images, 2) technological optimism and 3) reconfigured risk images.

0
Content type: Publication

Coordinating work in a global oil company

How is work coordinated in the system of work processes?

0
Content type: Publication

CRIOP: A Human Factors Verification and Validation Methodology That Works in an Industrial Setting

Methodology to verify and validate safe and efficient operations in control centers

0

Pages