Building resilience through use of collaboration technology

Building resilience through use of collaboration technology

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The objective of this thesis was to study how the use of collaboration technology in the Apollo 13 incident and the Colombia space shuttle accident affected the chain of events and the organizations ability to act resilient. Furthermore, the thesis identifies learning for IO. There are many similarities between the space missions and integrated operations. The Apollo team was able to exploit the collaboration technology and expert support in the emergency handling. By transfer of real time data and communicating cross-distances the team was able to address the limitations of both the crew and the support team. The Colombia support teams however, had the available technology and personnel to address the danger, but failed to recognize and address the danger. Mainly due to organizational culture and hierarchy that hindered the transfer of information and collaboration between participants. Various IO concepts create new opportunities for emergency handling, which is also shown by the two incidents. The ability to perform parallel work tasks and access to data and multidisciplinary experts create an opportunity to ease the pressure of the sharp end operator. The two incidents show the capabilities of using simulators both in a training and operational situation.
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